I think the main objective of the forum is to be a place for the users to exchange ideas, tutorials, features, comments, etc. While the form will get you to the right place where you can get technical support, through the use of a ticket system and CRM - by someone from the staff.
I’m sorry you feel this way about the support form but it is a “necessary evil”.
About closing the forum, I’ll forward your suggestion to Christian. I’m afraid both he and Claudia are quite busy with other roles/tasks but they are still around here (and he will probably answer this thread as you have marked him).
Also, this post is pinned with the best practices of how opening a new support ticket: Please contact our support team!