Gravit Designer discussion

Export not working on Windows 10

Hey there,
I’ve been fighting this issue for a few days and I am not able to fix it. Essentially, I want to export a design I have saved on Gravit Cloud, however after exporting, without any errors, the file just does not show up in the folder. A 0kb file shows up in the “quick access” tab inside my file manager, but upon trying to opening it, it says that the file has either been moved or renamed. I have read the other thread about 0kb file exports, however I didn’t find anything in there helpful. I tried exporting to both onedrive and local disk only, however nothing works, is there any way to fix this issue? Additional information below, if it’s helpful in any way.

Additional information:
App type: Gravit Desktop, newest version
OS: Windows 10 Home - version 10.0.19042 Build 19042
CPU: AMD Ryzen 7 5800h
GPU: Nvidia Geforce RTX 3070 mobile
Motherboard: LNVNB161216 - version SDK0R32862 WIN

Hi @Kub_Luk,

please share a - Help > Show welcome screen - screenshot.